Shipping & Returns
Shipping Policy
All parcels are shipped from Adelaide, Australia, within 1-2 business days of receiving your order (excluding weekends and public holidays).
Please refer to the table below for shipping rates and estimated delivery times. All orders are generally sent via Australia Post.
| Destination |
Service |
Estimated Delivery Time |
Cost |
| Australia |
Standard |
1–5 working days |
AUD $9.50
(FREE on orders $50+) |
|
Express |
1–3 working days |
AUD $15 |
| New Zealand |
Standard |
4–7 working days |
AUD $13 |
|
Express |
2–5 working days |
AUD $25 |
International
(US, UK, Canada, India, UAE, Germany, Italy, France)
|
Standard |
5–9 working days |
AUD $25 |
|
Express |
3–6 working days |
AUD $35 |
International Orders:
Please note that overseas customers are responsible for any customs duties, import taxes, and fees that may apply in their destination country.
Order Tracking:
Once your order has shipped, we’ll send you a tracking link via email so you can keep an eye on your Endorphi delivery.
Returns Policy
We want you to love your products! If you're not 100% satisfied, we’re here to help.
Change of Mind Returns:
Returns are accepted on unopened, unused items within 7 days of purchase. For hygiene and safety, we cannot accept returns on opened products due to a change of mind. Please note that you will be responsible for the return costs associated with change-of-mind returns.
Damaged, Faulty, or Incorrect Items:
If your item arrives damaged, is faulty, or if you receive the wrong product, please contact us within 7 days of delivery via our Contact Form. You may be eligible for a refund or exchange as per the Australian Consumer Law (ACL). We will cover the return shipping costs for faulty or incorrectly shipped items.
Return Process:
-
Contact Us: Submit an enquiry. Include your order details, and we’ll provide instructions.
-
Refunds or Exchanges: In line with ACL, for products that are damaged, faulty, or not as described, you have the choice of a refund or exchange.
-
Processing Time: Once we receive your return, we’ll process it within 5-7 business days.
Your Rights Under Australian Consumer Law:
This policy is in addition to your rights under ACL, where you may be entitled to a remedy if the product is faulty, not as described, or unfit for purpose.
