Shipping & Returns

Standard Shipping (2-7 working days):
We offer standard shipping across Australia via Australia Post. Orders are typically processed within 1-2 business days and delivered within 2-7 business days, depending on your location. Standard shipping is charged at a flat rate of $9.50, or FREE on orders over $50 Australia-wide. Currently we are only delivering within Australia

Express Shipping (1-3 working days):
Need your Endorphi products sooner? Choose express shipping at checkout. We’ll put your order in priority queue, and you’ll receive your order within 1-3 business days of your order being processed (metro areas). Express shipping is charged at a flat rate of $15.

Order Tracking:
Once your order has shipped, we’ll send you a tracking link via email so you can keep an eye on your Endorphi delivery.

Returns Policy

We want you to love your products! If you're not 100% satisfied, we’re here to help.

Change of Mind Returns:
Returns are accepted on unopened, unused items within 7 days of purchase. For hygiene and safety, we cannot accept returns on opened products due to change of mind. Please note that you will be responsible for return costs associated with change-of-mind returns.

Damaged, Faulty, or Incorrect Items:
If your item arrives damaged, is faulty, or if you receive the wrong product, please contact us within 7 days of delivery via our Contact Form. You may be eligible for a refund or exchange as per Australian Consumer Law (ACL). We will cover the return shipping costs for faulty or incorrectly shipped items.

Return Process:

  1. Contact Us: Submit an enquiry. Include your order details, and we’ll provide instructions.
  2. Refunds or Exchanges: In line with ACL, for products that are damaged, faulty, or not as described, you have the choice of a refund or exchange.
  3. Processing Time: Once we receive your return, we’ll process it within 5-7 business days.

Your Rights Under Australian Consumer Law:
This policy is in addition to your rights under ACL, where you may be entitled to a remedy if the product is faulty, not as described, or unfit for purpose.

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